Refund Insurance Policy

Refund Policy Overview

The liability insurance policy may be eligible for a full refund only when you cancel your reservation through the Facilitron platform up to 48 hours prior to the start date of the insurance policy period, or upload a valid and acceptable to the venue Certificate of Insurance that meets the venue’s insurance requirements.

After the commencement, you may cancel or make changes to your reservation through the Facilitron platform. A partial refund for insurance may be issued for an unused premium based on the insurance carrier's refund policy. Please note: past and current dates on the insurance policy are not eligible for refund requests.

Claims Reporting Procedures:

All claims regardless of severity or location should be reported directly to American Claims Management (ACM). Losses can be reported 24 hours a day/seven days a week by email at NewLosses@acmclaims.com or by calling 888-799-2919.

Claims correspondence can be sent to ACM’s Claim Department mailing address:

Claims correspondence can be sent to ACM Claims, P.O. Box 9060, Carlsbad, CA 92018-9060. Please include your policy number and insured name on all correspondences. If you have any video of the incident, please be sure to preserve the ORIGINAL and make a copy to provide to ACM.